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Sales Terms and Conditions
Suggestions
When Ordering
Individuals
To
help us serve you efficiently, please include the following information with
your purchase:
1.
Full name, title, email address and telephone number of the person
ordering.
2.
Complete shipping address.
3.
Complete title, resource number and quantity of products ordered.
4.
Your order is processed as soon as it is submitted.
We cannot make changes, corrections and/or cancellations.
No replacements or refunds can be made on orders submitted with incorrect
information.
Parishes,
Schools and Organizations (Dealers, Distributors etc)
1.
Obtain a price quotation from
AFC Resource Representative (please call 1-800-77-FAMILY) to receive appropriate
commercial pricing and shipping rate. Please note that the shipping rate will
vary depending on the items you plan to order.
2.
Place your order via phone,
mail or fax (740-765-5561) and not through the website.
3.
Your order is processed as soon as it is submitted.
We cannot make changes, corrections and/or cancellations after the order
is received. No replacements or
refunds can be made on orders with incorrect information.
Payments
1.
Payments must accompany orders upon submission.
2.
Acceptable forms of payments are: cash, check or credit card (MasterCard,
VISA or DISCOVER).
3.
Please provide complete credit card billing information when
paying by credit card: credit card number, cardholder’s name and telephone
number, and card expiration date (month and year).
4.
Please make checks payable to: Apostolate for Family Consecration, or
AFC. Payments should be sent to the AFC at 3375 County Road 36,
Bloomingdale
,
OH
43910
.
Prices
1.
All prices are subject to change without notice.
2.
Prices do not include shipping and handling charges.
Shipping
1.
Normal delivery time is 10-12 business days from receipt of an order.
2.
International shipping or requests for expedited shipping and other
special delivery instructions must be indicated on the order form or when
ordering via website or phone. Please
indicate your email address as well (when ordering via website, please put email
in comments section). We will inform
you of the applicable shipping charges (rates on shipping table or website do
not apply). Additional charges
for expedited processing will apply together with the US Postal Service or UPS
rate for the desired arrival date. A
daytime phone number where the person ordering can be reached by the package
delivery company should be indicated.
3.
Shipping charges will be included in the invoice the AFC issues.
All orders are subject to a minimum charge of $3.00.
Please refer to separate shipping policies for current rates.
Sales
Tax
1.
All customers in Ohio must include 7% sales tax with their payment.
2.
If you are exempt from sales tax, please send a copy of your exemption or
resale certificate with your initial order.
Receipt of Materials
1. Check the items
received.
2. Please note that
deliveries of multi-carton shipments may be spread out over several days.
3. If there are
discrepancies between what you ordered and what you received, please call
Customer Service immediately at 740-765-5500 and provide the following:
-
Sales Order number
-
Date shipment received
-
Order discrepancies
-
Method of shipment
4.
If unopened package appears water-damaged, please call us immediately at
740-765-5500.
Returns
Items
are not sold on approval unless specified. We
do not offer any refund.
Damaged
or Defective Products
No
exchanges except for damaged or defective products. Problems
must be reported within 30 days of your receipt of the product.
If
an item is damaged or defective, please call 740-765-5500.
We will notify you if you need to return the damage or defective products
to us. If notified to return the
product, all returns must be accompanied by the packing slip. Returns
received without a prior notification will not be replaced.
Questions about your order
Please
contact our Customer Service Department at 740-765-5500.